The Ames Companies
The Ames Companies Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Ames Companies has 1.3 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend The Ames Companies to a friend or colleague.
- Rating Distribution
Pros: Good reel, Nobody ever gets back to you when you have a problem.
Cons: Horror shows, Por quality hose.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Ames Companies has 1.3 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend The Ames Companies to a friend or colleague.
- Rating Distribution
Pros: Good reel, Nobody ever gets back to you when you have a problem.
Cons: Horror shows, Por quality hose.Recent recommendations regarding this business are as follows: "See above. Circles on the box show what is missing.", "Buy from someone else.", "Easier access", "I’ll let you know after I get my replacement", "Maria sexton".
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charleston, West Virginia
Looking for part for reel easy hose reel
August 16 at 14:32 I spoke with someone by phone. I explained the part and sent a couple of pics.
she said someone would contact me about part.
I haven't received a response. just this
Homer Glen, Illinois
Received incomplete order. Would not replace missing parts.
Ordered a ClosetMaid multiple shelf door hanger - not cheap.
Received an incomplete product with the word RETURNED covered in tape - clearly not a new item. The bars used to hang the shelves are missing, making the product UNUSABLE and USELESS.
Contacted Ames and was told it was too late to get replacement parts. NO REFUND, NO REPLACEMENT, NO APOLOGY.
Make sure your products through Amazon arent coming from Ames!!!
User's recommendation: See above. Circles on the box show what is missing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey fail to replace broken garbage they sell
I will never buy one of their garbage tools again in my life and I will surely tell everyone about it. Noele V
Consumer Support was the worst rep I ever dealt with in decades on earth.
Their plastic rakes I bet you are 5 year old could break. Used it hardly ever and it's missing two rake teeth. Contact them as they promise a hassle free replacement it seems and they give me the runaround and refuse to replace it. Has stickers on it barcodes everything.
It was even purchased and received from them.
Utter disgrace. With a million other companies on Earth I will surely choose them over these horror shows.
- Horror shows
Preferred solution: Full refund
User's recommendation: Buy from someone else.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mobile, Alabama
Need service for alarm going off
Tenant has ongoing issue with alarm going off. Need to get help with technician to resolve alarm issue.
Unable to connect
Call not complete thru website connection needs better and Moore access to customer services regarding hose reel
- Good reel
- Por quality hose
Preferred solution: Replacement
User's recommendation: Easier access
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lyndhurst, New Jersey
My wall unit broke
My wall unit broke my number 201-370-****ihave it less then a year it cracked from my siding please if you can send me a replacement
Preferred solution: Deliver product or service ordered
User's recommendation: Maria sexton
Libertyville, Illinois
Warranty
Waiting on my replacement hose reel
Very difficult to contact customer service hopefully theres a happy solution
User's recommendation: I’ll let you know after I get my replacement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Westerville, Ohio
My Ames Unionmade Lifetime Free Replacement Rake Broke
The handle of my Unionmade (Ames) rake broke from the brace. Since it is a lifetime replacement per the sticker on the rake I sent them an email with pictures and my information, I received a separate email asking me to provide the same information again and also a receipt from when and where I purchased it.
I don't usually save receipts for tools under $50, especially those that are lifetime replacements, and in this case, I hadn't. I had also owned it for almost a lifetime. I never had to show a receipt for Craftman tools.
That is why I bought them, easy replacement (not so much anymore).
Claim denied. I'll not buy Ames products again.
Preferred solution: Let the company propose a solution
User's recommendation: Don't believe what it says on the tools by Ames
Farmingville, New York
Check on status of an order
Put in a complaint about a part that was broke it on my hose wind and have not received anything in many months not happy with your company but it on Amazon cant use my hose because she said the pot was back ordered since March
- Nobody ever gets back to you when you have a problem
Preferred solution: Let the company propose a solution
Cobourg, Ontario
In need of a part
I need the drum (part # 72496) for my Ames Hose Reel model # 241**** but its not a replaceable part. The lady was respectful and nice to talk too.
Oxford, Pennsylvania
Response
First of all, I am not a passed customer. Your customer service person was very friendly and helpful. The product that I was looking for is no longer available.
Poor customer service
A screw that holds the two halves of a pair of hand pruners got loose and the spring between the two blades came out of a slot in both halves. The spring is what creates tension and causes the blades to come open.
Below is the response I got from Ames after sending two requests for assistance and calling the "business support" line instead of the individual consumer line, which does not answer and says they will get back to the consumer in about 30 days. They didn't by the way.
"Thank you for contacting the Ames Customer Service department with your tool question. Although it looks as if it should be a fairly simple fix, I am not allowed to give you any further instruction on reassembling the pruners. I apologize for the inconvenience.
I would recommend taking them to either a hardware store or an auto parts store and see if someone there can give you advice on reassembly."
This is their "service" after a sale. I will never purchase a product in the Ames product line again.
Preferred solution: explain how to reassemble pruner with spring tension
User's recommendation: Stay away from the True Temper product line and any other product distributed by Ames.
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